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Frequently Asked Questions

General

  1. What are Dositey educational products?
  2. What does a typical Dositey educational product contain?
  3. Are Dositey products available on CD?
  4. What makes Dositey products better than other online educational programs?
  5. For how long can I have access to Dositey products?
  6. Why is my use of Dositey products limited to one year?
  7. Does Dositey offer other programs other than Mathematics and Language Arts?
  8. Do I need to register to use FREE ACTIVITIES?
  9. Can you give me more information about the people who developed the Dositey educational products?
  10. How do I obtain access to the Dositey products?  Is there some kind of activation process?  

Parents

  1. I am a parent and I want my child to succeed in school. How Dositey products can help?
  2. Can my child get Dositey products through school?

Teachers and Educators

  1. Can my students also access Dositey products from computers outside the school?
  2. How Dositey products will benefit my students and me?
  3. How are Dositey products priced for school-use?

Technical Support and Troubleshooting

  1. Requirements: Falsh and Shockwave Players
  2. About Flash
  3. Why I am being asked to download Flash Player?
  4. What are Flash Player requirements?
  5. How to get Flash Player?
  6. I have installed Flash Player but still don't see any Flash content. What is wrong?
  7. After installing, why does Windows sometimes prompt to restart?
  8. Security Warnings
  9. No Audio But Only Video
  10. Quicktime Pluging Overtakes Flash
  11. Flash Player 9 installation fails on Macintosh
  12. About Shockwave Player
  13. Why am I being asked to download Shockwave player?
  14. What are Shockwave player requirements?
  15. How to check if I already have Shockwave player?
  16. How to get Shockwave player?
  17. How to fix most issues with Shockwave player?
  18. Shockwave Troubleshooting for Windows XP
  19. Shockwave Troubleshooting for Macintosh OS X
  20. IMPORTANT! Problems with Shockwave Player 11 Slim version

General

  1. What are Dositey educational products?

    In a nutshell, Dositey educational products are a series of online programs especially designed to complement the Kindergarten to Grade Eight core curriculum in the area of Mathematics and Language Arts. 

  2. What does a typical Dositey educational product contain?

    The feature of Dositey products is that each module concentrates on one specific topic of the Mathematics or Language Arts curriculum, with the focus of achieving competency in one specific skill or learning objective.  A typical Dositey product will contain content approximately equivalent to a chapter in a standard textbook (i.e. Adding two-digit numbers).

    In addtion, Dositey products have the added features of:

    1. An interactive learning lesson where the topic is introduced and presented in a step-by-step, audio-visual enhanced and systematic format. Every lesson is followed by practice problems and examples to reinforce main concepts.
    2. Printable worksheets with additional practice problems to help consolidate the knowledge and skills learnt.
    3. Online tests (for most Dositey products) for student self-evaluation and feedback on their learning and understanding.

      Unlike most other online educational products, with Dositey you only purchase the products that you need, instead of having to pay monthly or yearly subscriptions to entire packages or websites for things that you don’t necessarily use.  There are individual and specific learning programs and modules for each and every core learning objectives and skills in Mathematics and Language Arts for you to choose from.  This means that you only pay for what you need.

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  3. Are Dositey products available on CD?

    Dositey educational products are available as online resources only.  Our idea is to provide a medium that is convenient and accessible to users, plus it allows us to update users with the latest versions of our products.  In addition, CDs can be easily lost or damaged, and most educational software vendors charge for replacement costs.  Dositey educational products give you the flexibility and benefit of access from any internet connected computer (at home, school, library, afterschool program, grandparents’ home…).  

  4. What makes Dositey products better than other online educational programs?

    It is well know that interactive learning improves the rate at which students are able to learn and retain information. Dositey educational products have the advantage of using audio-visual enhancements to engage students, as well as integrating a feedback loop to ensure that the information is accurately understood by the student.  This makes the learning process not only much more stimulating, but also extremely efficient.
    Dositey educational products have been specially designed to help kids gain confidence and master the important concepts in the two most important core subjects:  Mathematics and Language Arts.

    Dositey educational products provide students with lessons and practice exercises that are:
                · Concise and learning objective driven
    The lessons are limited to 15 – 20 min session, because this is when students are most attentive and likely to absorb the contents most efficiently.  The learning objectives are clear and introduced progressively, allowing each lesson to be reviewed and tested accurately.
               · Highly-interactive and engaging
    Interactive lessons, activities and exercises allow students to visualize important concepts, leading to better retention of the information.  Feedback driven programs also keep students interested throughout the learning process, thus associating learning with positive attitudes.
              · Self-paced, self-correcting
    All children are allowed to learn at their individual and natural pace, with the freedom to repeat lessons or practice sessions as often as necessary.   The programs have been constructed to provide alerts and reminders when they provide a wrong answer.  They are then given hints or assistance and another opportunity to attempt the question.  This will imprint the correct concept and ideas in their mind, helping them to remember the information with more clarity.
             · Fun
    Who says that learning can’t be fun?  With our interactive and game-like learning modules, our aim is to facilitate their learning with a relaxed and entertaining approach.  Sometimes the stress of learning can take all the enjoyment out of achieving learning objectives, but they should be rewarded for setting themselves goals and completing them.

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  5. For how long can I have access to Dositey products?

    When you purchase any Dositey product you receive online access to the product for one full year.

  6. Why is my use of Dositey products limited to one year?

    There are two primary reasons for making the access for a period of one year.

    Firstly, each Dositey product focuses on one specific topic in Math or Language Arts. This topic is explained in a systematic, step-by-step fashion, followed by practice examples, printable worksheets and often with online tests.  A typical student will master the topic within a period of two-three weeks of using the product, and will be able to come back whenever he she wants for a refresh throughout a one year period.  This is usually sufficient time to introduce the topic, allow the students to master the concepts, review the contents and assess themselves on their understanding and retention of the topic.

    Secondly, by offering one year access, we are able to keep the costs of Dositey products down for parents and teachers.  In turn, this means that we can devote more resources to updating and improving our extensive range of products, as well as develop new educational products.

  7. Does Dositey offer other programs other than Mathematics and Language Arts?

    Not at the moment, as our current focus is on these two core subjects. We feel that a solid foundation in Mathematics and Language Arts is not only essential, but will lead to the development of skills in all other aspects of their education, whether it is further studies of the sciences or humanities.

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  8. Do I need to register to use FREE ACTIVITIES part of the Dositey website?

    No, most activities and programs in Dositey FREE ACTIVITIES section can be accessed without having to register. However, for some programs and activities registration is required and registration is free.

  9. Can you give me more information about the people who developed the Dositey educational products?

    Here at Dositey, we are proud of our success as providers of innovative and leading educational tools and services.  For all our content creation we consult with professional educators, math experts, and language, reading and writing specialists in accordance with the teaching curriculum and standards set in schools.

  10. How do I obtain access to the Dositey products?  Is there some kind of activation process?  

    There is no activation process. The online account is automatically created when you buy a product. You can then login and have immediate access to the programs. Some schools tend to buy programs in Spring and then require the activation from the Fall so that they can use products for a full school year. So for these schools we make an exception.

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Parents

  1. I am a parent and I want my child to succeed in school. How Dositey products can help?

    Every parent wants their children to succeed in school, but not all children will develop their knowledge at the same pace and time.  Dositey educational products cover the core curriculum of the school program, which means that the content we provide is always relevant and important.  The problem with the teaching and learning process at schools is that it is impossible to tailor this to every child’s needs.  With Dositey products, you can target only the areas that you need improvement on, or give them head start on their learning at school.

  2. Can my child get Dositey products through school?

    Absolutely.  If your child’s teacher purchases Dositey products, your child will receive free access to the products through both computers at school or from home.

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Teachers and Educators

  1. Can my students also access Dositey products from computers outside the school?

    Definitely.  When you purchase Dositey products, you can create individual accounts for your students so that they can login from a home or a library computer.   You can also assign specific units in each Dositey products as homework, so when your students login, they will be able to click on a link to direct them to the lessons and exercises you want them to review and practice.

  2. How Dositey products will benefit my students and me?

    With Dositey programs you can:

    1. Enhance your teaching methods by adding a visual and interactive component to each lesson that you teach.
    2. Turn tedious exercises and drills into fun: interactive exercises are much more fun to do, so students will put more time into their learning.
    3. Maximize your time and effort in the classroom.  You can use the Dositey programs on the classroom computers to give advanced student self-directed learning, giving you more time to attend to students that need your direct help.
    4. Allow your students to prepare their studies more effectively.  Dositey products purchased by schools give students access from home, so they are free to complete reviews and practice materials taught in school.
  3. How are Dositey products priced for school-use?

    If you are a teacher and want to purchase products for your class, the prices are listed next to the product title, in our Products and Offerings online catalogue.  This entitles you to use this product for a class of up to 30 students, including student access to the product from any other computing and Internet facilities.

    If you are an administrator who would like to buy products for use in:

    1. A computer lab
    2. More than one classroom within one school
    3. More than one school,

    Please contact us to discuss the best pricing solution for your requirements.

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Technical Support and Troubleshooting

  1. Requirements: Falsh and Shockwave Player

  2. Dositey programs are created either with Director (most of Dositey older programs) or with Flash (all Dositey new and future programs) and you need to haveShockwave and Flash players installed to be able to run these programs on your computer. Majority of computer users already have these players installed. These two players are different pieces of software used for viewing different file types. Your browser will automatically load or prompt you to download the appropriate player when required.

  3. About Flash

    Flash Player is free software that lets you view web content created by Flash. This content may be interactive content such as menus that slide, or may be complex applications, games, or animations. Many web browsers (Internet Explorer, for example) install Flash Player automatically, but you may need to upgrade it from time to time as Adobe makes improvements and as websites you visit update their content.

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  4. Why I am being asked to download Flash Player?

    Websites that contain Flash content require the Flash Player. A message asking you to download Flash Player comes from either the website you are viewing or from your browser.

    Most browsers come installed with Flash Player, so you may already have a previous version of Flash Player installed. You may still need to update to the latest version if the website contains features that require a newer version. For best results, download and install the latest version from http://kb.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

    If there is a Flash Movie object on the page, Microsoft Internet Explorer users will see a window requesting a download of the Adobe Flash Player. This message is a default feature of the Windows version of Microsoft Internet Explorer called Install on Demand.  

    When prompted, choose Yes and install Flash Player.

    Before installing Flash Player, please check the following browser settings:
    Internet Explorer ActiveX settings
    Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".

    To change your security level:

    • Open Internet Explorer.
    • Choose Tools > Internet Options.
    • Select the Security tab.
    • Choose Internet.
    • Click Custom Level.
    • Ensure that the Download Signed ActiveX Controls option is set to Prompt.
    • Ensure that the Run ActiveX Controls And Plug-ins option is set to Prompt.

    If you are having trouble installing, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.

    A damaged Windows system registry or incorrect permissions in the registry may prevent Flash Player from installing or registering correctly.

    Computer user permissions
    User permissions determine whether or not you are allowed to install ActiveX controls or plug-ins. If you don't have Administrator access to Windows NT, 2000, XP, or Vista you may not be able to install Flash Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Macromed\Flash folder.

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  5. In order to install and use Flash Player successfully, your particular hardware, operating system, and browser combination must meet system requirements.

    Hardware

    Adobe has tested Adobe® Flash® Player 9 extensively on the following minimum hardware configurations:


    Windows®

    Macintosh

    Linux®

    Intel® Pentium® II 450MHz or faster processor (or equivalent)

    PowerPC® G3 500MHz or faster processor

    Intel Core™ Duo 1.33GHz or faster processor

    Modern processor (800MHz or faster)

    128MB of RAM

    128MB of RAM

    512MB of RAM, 128MB of graphics memory

    Operating systems and browsers

    Flash Player 9 is supported on the following minimum operating systems and browsers:


    WINDOWS

    Platform

    Browser

    Microsoft® Windows Vista®

    Microsoft Internet Explorer 7, Firefox 2.0, AOL 9

    Microsoft Windows XP

    Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x, Mozilla 1.x or later, Netscape 7.x or later, AOL 9, Opera 7.11 or later

    Microsoft Windows Server® 2003

    Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x

    Microsoft Windows 2000

    Microsoft Internet Explorer 5.x, Firefox 1.x, Firefox 2.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later

    Microsoft Windows Millennium Edition

    Microsoft Internet Explorer 5.5, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later

    Microsoft Windows 98

    Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, Opera 7.11 or later

    MACINTOSH1

    Platform

    Browser

    Mac OS X v10.1 or later
    (PowerPC)

    Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL for Mac OS X, Opera 6, Safari 1.x or later

    Mac OS X v10.4.x or later (Intel)

    Firefox 1.5.0.3 or later, Opera 6, Safari 2.x or later

    LINUX2

    Platform

    Browser

    Red Hat® Enterprise Linux (RHEL) 3 update 8, RHEL 4 update 4 (AS/ES/WS)

    Firefox 1.5.0.7 or later, Mozilla 1.7.x or later, SeaMonkey 1.0.5 or later

    Novell SUSE™ 9.x or 10.1

    Firefox 1.5.0.7 or later, Mozilla 1.7.x or later, SeaMonkey 1.0.5 or later

    Solaris

    Platform

    Browser

    Solaris 10

    Firefox 1.5.x or later, Mozilla 1.7.x or later

    1. ATI Rage 128 GPU does not support fullscreen mode with hardware scaling. Only Advanced Linux Sound Architecture (ALSA) is supported (OSS/ESD will not play audio; audio will silently fail). Only GTK2-based browser versions are supported.
  6. How to get Flash Player?

    Download and install Flash Player from the http://kb.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash .

    If you are getting an error when attempting to install the ActiveX version of Flash Player 9.0.115.0 it may be due to incorrect permissions. Use the following instructions to resolve these permission issues.

    Please download the following to your desktop.

    http://www.supportflash.com/reset_min.zip

    1. unzip the “reset_minimal.cmd” and the “subinacl.exe” to the desktop

    *** Make sure both files are on the desktop***

    2. Close out all applications
    3. Run the “reset.cmd” file
    4. It will open a DOS like terminal
    5. When it is finished it will say “press any key to continue”
    6. At this point you can download the latest Flash Player from here:

    www.adobe.com/go/getflashplayer

    Installing prior versions of Flash Player may fail
    In many cases,if you previously installed a later version of Flash Player for Internet Explorer, you may be prevented from installing an earlier version. For example, if you installed Flash Player 9,0,47,0, and attempted to install version 9,0,45,0 the installation would fail. In this case follow the instructions in "Safe versions security restrictions when installing Flash Player" http://www.adobe.com/go/kb402435

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  7. I have installed Flash Player but still don't see any Flash content. What is wrong?

    The most common reasons that Flash content fails to display are:

    Pop-up blockers blocking Flash
    A common cause of Flash movies failing to display is the presence of pop-up/ad blocker software that specifically targets Flash content. To find out more about this issue, see "Flash movies do not appear after installing the Flash Player" http://www.adobe.com/go/tn_19091 

    Internet utilities blocking ActiveX
    Some Internet utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you can't view Flash movies in Internet Explorer.

    Restricted User accounts are unable to display Flash Player content
    After successful installation under the Windows Administrator account, Restricted User accounts are unable to display Flash Player content. This issue has been reported on Microsoft Windows XP Service Pack 2 systems and occurs sporadically. It may also affect other versions of Windows, such as Windows 2000.

  8. After installing, why does Windows sometimes prompt to restart?

    When upgrading to Flash Player 8, you only need to restart the browser window in which you want to view Flash content. For Flash Player 7 and earlier, when upgrading the Flash Player for Windows in Internet Explorer, you are advised that "You must restart your computer before the new settings will take effect."

    Windows 2000 and later do not allow any ActiveX control to be replaced when in use. Flash Player for Windows Internet Explorer is an ActiveX control. If Windows considers the ActiveX control to be in use, you will receive the above message.

    Generally, you need only to exit and restart Internet Explorer. If this message persists, restart your computer.

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  9. Security Warnings
  10. Security warnings are provided by your own browser based on security settings in the browser's preferences. Warnings such as these are typical with any browser plug-in when these security settings are enabled. For details, refer to "What is this security warning I see when viewing websites?"  http://kb.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15971 


  11. No Audio But Only Video

    There are several possible reasons audio may fail in Flash Player for Windows, including the following:

    • The installed audio driver may be outdated.
    • The default device for sound playback may not match the installed audio card.
    • The Windows system registry may be missing key entries for a Microsoft codec named 'WaveMapper'.

    Solution 1: Update Audio Drivers.

    To find the manufacturer and driver version of your system's audio hardware:

    1. Select Start > Run.
    2. Type dxdiag in the Open text box.
    3. Select the Sound tab
    >The device name is listed under the Device category.
    >The driver date and version is listed under the Drivers category.
    To update the device driver, find the website for the manufacturer of your computer. Search for and download the latest driver for your audio card. In some cases it may be necessary to obtain the driver directly from the audio hardware manufacturer.

    Solution 2: Confirm that the default device for sound playback is correct.

    1. Select Start > Control Panel or Start>Settings>Control Panel.
    2. Select Sounds And Audio Devices.
    3. Confirm that the default device matches the audio hardware installed.

    Solution 3: Check the WaveMapper sub key in the Windows system registry.

    WaveMapper processes .wav sound files in Windows. If it is missing from the system registry, then audio will not play back using Adobe Flash Player.

    To confirm that the WaveMapper sub key is in the system registry:

    1. Select Start > Run.
    2. Type in regedit in the Open text box.
    3. Navigate to the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
    4. On the right panel, check for a sub key called wavemapper.
    5. If it is missing, right-click on the right panel and select New String Value.
    6. Name the new string value wavemapper
    7. Right-click on the new wavemapper string value and select Modify.
    8. Add the Value data msacm32.dvr

    Install now button not showing on windows XP
    Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support.

    Manually register the jscript.dll file.

    On Windows Vista32:
    Choose Start > All Programs > Accessories.
    Right-click the Command icon, choose Run As Administrator, and authenticate.
    Navigate to Windows\System32
    At the prompt, type regsvr32 jscript.dll and press Enter.
    When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.

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  12. Quicktime Plugin Overtakes Flash

    If you see a Quicktime symbol with a question mark where the Flash content should be, it means that Quicktime has taken over handling of Flash files. On Windows, open Quicktime Preferences (accessible from the Windows Control Panel), select the Browser tab (or the "Browser Plug-in" drop-down menu option in Quicktime 6 or earlier) and select the "MIME settings" button. Uncheck "Flash media" or "Flash file" under "Miscellaneous" and "FlashPix" under "Images", then restart your browser. On Mac OS, go to the Quicktime System Preferences and deselect the corresponding MIME types, which are found by going to the Advanced tab in recent OS X versions).

    If the problem persists, remove the file "pluginreg.dat" from the "Firefox" or "Mozilla" folder in the profile folder (http://kb.mozillazine.org/Profile_folder ) location. Additionally, remove any "npqt*.dll" files found in the Mozilla Suite or Firefox installation directory's (http://kb.mozillazine.org/Installation_directory ) plugins folder.

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  13. Flash Player 9 installation fails on Macintosh

    Flash Player 9 fails to install on Mac OS, and you receive one of the error messages below.
    i) Error "a browser is still running"
    Flash Player 9 may fail to install on Macintosh computers if one logged-in user leaves a web browser open, then another user logs into the same machine and attempts to install Flash Player 9. In such circumstances, the installer fails with the following error message:
    "It appears that a browser is still running on your system. Please close all browsers and click 'Continue'."
    This installation failure occurs if switching to an Administrator account from a Standard account (with a web browser left open).
    Note: In order to switch to another user account without selecting 'Log Out' first, select the "Enable fast user switching" option. To locate this option, click the Apple icon, choose System Preferences > Accounts > Login Options, and then select "Enable fast user switching".
    Solution:
    This Flash Player installation failure can be avoided by using either of the following two methods:

    • If you need to switch user accounts, then first close all open browser windows. This will avoid the installation error when you switch to another user account.
    • Log out of one user account before logging into another user account. To log out of a user account, click the Apple icon, then choose Log Out.

    ii) Error "creating file: 1008:5, -5000 Access Denied Error"
    Flash Player 9 may also fail to install on Macintosh computers if one logged-in user installs a particular browser, but another user attempts to install the Flash Player to that browser's plug-in folder. In this case, attempting to install Flash Player 9 (or earlier) will result in two errors:
    "You do not have enough access privileges for this installation"
    "Error creating file: 1008:5, -5000 Access Denied Error"
    Both errors occur even though the current user is an Administrator.
    Solution:
    Running chmod 775 (Read/Write/Execute for Owner and Group but not Other) on the specified browser directories before installing Flash Player will prevent the error. However, after the Flash Player install is complete permissions on these directories should be reset to avoid security issues.
    Note: Improper use of the sudo command could lead to data loss or the deletion of important system files. Please double-check your typing when using sudo. Type "man sudo" in the terminal for more information. In addition, using the Terminal to change permissions, if done incorrectly, can damage your system. Before proceeding, read Apple Tech Doc 106712: "Troubleshooting permissions issues in Mac OS X"  (http://docs.info.apple.com/article.html?artnum=106712 )

    • If you have Firefox installed use the following instructions to temporarily change directory permissions:
      • Open the Terminal application (in the Applications > Utilities folder) and type the following text:
        sudo chmod 775 /Applications/Firefox.app/Contents/MacOS/components

        (Read/Write/Execute for Owner and Group, but read only for Other. or -rw--rw--r)
      • Enter the password for the ROOT user.
      • Reinstall Flash Player 9.
      • Test Flash Player 9 in your browser.
      • Use the Terminal to reset permissions on those directories:
        sudo chmod 755 /Applications/Firefox.app/Contents/MacOS/components
    • If you have Mozilla installed:
      • Open the Terminal application (in the Applications > Utilities folder) and type the following text:
        sudo chmod 775 /Applications/Mozilla.app/Contents/MacOS/components

        (Read/Write/Execute for Owner and Group, but read only for Other. or -rw--rw--r)
      • Enter the password for the ROOT user.
      • Reinstall Flash Player 9.
      • Test Flash Player 9 in your browser.
      • Use the Terminal to reset permissions on those directories:
        sudo chmod 755 /Applications/Mozilla.app/Contents/MacOS/components
    • If you have Netscape installed:
      • Open the Terminal application (in the Applications > Utilities folder) and type the following text:
        sudo chmod 775 /Applications/Netscape.app/Contents/MacOS/components

        (Read/Write/Execute for Owner and Group, but read only for Other. or -rw--rw--r)
      • Enter the password for the ROOT user.
      • Reinstall Flash Player 9.
      • Test Flash Player 9 in your browser.
      • Use the Terminal to reset permissions on those directories:
        sudo chmod 755 /Applications/Netscape.app/Contents/MacOS/components
    Note: If you do not wish to modify permissions on your system this issue can also be solved by deleting and reinstalling your non-Safari browser.

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  15. About Shockwave Player

    Shockwave Player is the web standard for powerful multimedia playback. The Shockwave Player allows you to view interactive web content like games, business presentations, entertainment, and advertisements from your web browser.
    The Shockwave Player displays web content that has been created by Macromedia Director, including content made with previous versions and Director MX 2004

  16. Why am I being asked to download Shockwave Player?

    Websites that contain Shockwave content require the Shockwave Player. A message asking you to download Shockwave Player comes from either the website you are viewing or from your browser.

    Most browsers come installed with Shockwave Player, so you may already have a previous version of Shockwave Player installed. You may still need to update to the latest version if the website contains features that require a newer version. For best results, download and install the latest version from http://kb.adobe.com/shockwave/download/

    If there is a Shockwave object on the page, Microsoft Internet Explorer users will see a window requesting a download of the Adobe Shockwave Player. This message is a default feature of the Windows version of Microsoft Internet Explorer called Install on Demand. 

    When prompted, choose Yes and install Shockwave Player.

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  17. What are Shockwave player requirements?

    The Shockwave Player is supported on many operating systems and browsers.

    Windows

    • Win98
    • Win2003
    • WinXP
    • Windows Vista (32 bit)
    • Microsoft Internet Explorer 7, 6sp1, 5.5sp2, 5.01sp2
    • Netscape 7.1

    Macintosh Classic

    • Power Macintosh G3, 9.2
    • Microsoft Internet Explorer 5.1

    Macintosh OS X

      • Power Macintosh G3 running OS X 10.1.5, 10.2.6, 10.3, 10.4
      • Microsoft Internet Explorer 5.2 or later
      • Netscape 7.1
      • Safari
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    • How to check if you already have Shockwave player?

      You can test your Shockwave Player here (http://kb.adobe.com/shockwave/welcome ). The two movies will show if you have Flash and Shockwave Players installed. The version numbers of the both Players will be displayed in the test movie. To find out what the current version of the Shockwave Player is, check the Shockwave download page (http://kb.adobe.com/shockwave/download/).
      How can I get a version of Shockwave Player for my non-Netscape, non Internet Explorer web browser?
      Browsers that Adobe officially supports are listed above in Shockwave System Requirements. Many other browsers provide support for Netscape and Internet Explorer plug-ins and ActiveX controls. Usually, the Shockwave Player can be installed in these browsers in the same manner as with Netscape and Internet Explorer.
      Although support for functionality depends on the browser, users can usually successfully install Macromedia Shockwave Player directly from Adobe's Shockwave Player Download Center. Refer to your browser manufacturer's web site for details or assistance.
      Why can't I install Shockwave Player properly with Netscape 6.0?
      Netscape Navigator 6.0 does not support the Shockwave Player. Update to the latest version of Netscape to view Shockwave content.

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    • How to get Shockwave player?

      The Shockwave Player is free, easy to get, and available to everyone on the web.
      Download the latest version of the Shockwave Player from http://kb.adobe.com/shockwave/download/
      Before installing Shockwave Player, please check the following browser settings:
      Internet Explorer ActiveX settings
      Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".

      To change your security level:

      • Open Internet Explorer.
      • Choose Tools > Internet Options.
      • Select the Security tab.
      • Choose Internet.
      • Click Custom Level.
      • Ensure that the Download Signed ActiveX Controls option is set to Prompt.
      • Ensure that the Run ActiveX Controls And Plug-ins option is set to Prompt.

      If you are having trouble installing, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.

      A damaged Windows system registry or incorrect permissions in the registry may prevent Shockwave Player from installing or registering correctly.

      Computer user permissions
      User permissions determine whether or not you are allowed to install ActiveX controls or plug-ins. If you don't have Administrator access to Windows NT, 2000, XP, or Vista you may not be able to install Flash Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Macromed\Flash folder.

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    • How to fix most issues with Shockwave player?

      Make sure you have the latest version of your Internet browser. Download the latest versions of Microsoft Internet Explorer , Netscape Navigator /Communicator, and America Online at their web sites. If there is a more recent version, download its installer to your desktop. Don't run this installer yet.

      1. If you downloaded the installer for a more recent version of your Internet browser, launch that installer now and follow its instructions.
      2. Finally, reinstall the Shockwave Player.

        Note: If you are using Internet Explorer for Windows and no dialog boxes appear when attempting to download the Shockwave Player, you may be experiencing an issue with the Microsoft Install On Demand feature. Download the standalone installer available on the Shockwave download center . ( http://sdc.shockwave.com/shockwave/download/download.cgi? )

        If you had previously indicated to Internet Explorer that you did not wish to install the Macromedia web Players, Install On Demand will prevent their subsequent installation. You can undo this setting with the executables below:

      How permissions affect installing the Shockwave Player with Windows 2000 and XP
      If you don't have administrator access to your Windows NT, 2000, or XP-equipped computer, you may not be able to install the Shockwave Player successfully. Permissions can be tricky, but, in general, you should be able to install and use the Shockwave player if your administrator gives you full access to the Macromedia directory: C:Winnt\System32\Macromedia\ for Win 2000 and NT, and C:\WINDOWS\system32\Macromed for XP.
      If this does not allow you to install and access the Shockwave and Flash Players, your administrator may need to experiment with varying levels of restriction to determine what works. Shockwave 10 is not compatible nor supported with Windows NT.

    • Shockwave Troubleshooting for Windows XP

      Users of the Microsoft Windows XP operating system receive the following message when attempting to install the free Shockwave Player:
      "A file replacement was attempted on the protected system file file_name. To maintain system stability, the file has been restored to the correct Microsoft version. If problems occur with your application, please contact the application vendor for support"
      To resolve this issue, Download the latest version of the Shockwave Player. For more information please see  install from http://sdc.shockwave.com/shockwave/download/


      Users encountering repeated error messages or unsuccessful installations of Shockwave should follow these steps:

      How to fix an error message stating a restart is needed
      Users attempting to install the Shockwave Player on Windows XP or Windows 2000 get the following error message at the end of the installation: Your computer must be restarted in order to complete the installation of Shockwave Player. Would you like to restart now?

      Solution

      Remove all dirapi.dll and iml32.dll files that are not in the macromed or Director application folders. The following locations are examples of the correct locations for these files:

      • C:\WINDOWS\system32\Macromed\Shockwave 10
      • C:\WINDOWS\system32\Macromed\Shockwave 8
      • C:\Program Files\Macromedia\Director [version number or name]

      Locate and remove extra DLLs

      • Search for Dirapi.dll and iml32.dll (Director runtime files) on your hard drive. Make note of the filesoutside of these locations:
        • C:\WINDOWS\system32\Macromed\Shockwave 10
        • C:\WINDOWS\system32\Macromed\Shockwave 8
        • C:\Program Files\Macromedia\Director [version number or name]
      • Note the locations and move the files into the Recycle Bin. The files can be restored if needed.
      • Test the Shockwave Player (http://kb.adobe.com/shockwave/welcome )

      To fix most Shockwave issues:

      • Make sure you have the latest version of your Internet browser. Download the latest versions of Microsoft Internet Explorer , Netscape Navigator /Communicator, and America Online at their web sites. If there is a more recent version, download its installer to your desktop. Don't run this installer yet.
      • If you downloaded the installer for a more recent version of your Internet browser, launch that installer now and follow its instructions.
      • Finally, reinstall the Shockwave Player.

        Note: If you are using Internet Explorer for Windows and no dialog boxes appear when attempting to download the Shockwave Player, you may be experiencing an issue with the Microsoft Install On Demand feature. Download the standalone installer available on the Shockwave download center . ( http://sdc.shockwave.com/shockwave/download/download.cgi? )

        If you had previously indicated to Internet Explorer that you did not wish to install the Macromedia web Players, Install On Demand will prevent their subsequent installation. You can undo this setting with the executables below:

      How permissions affect installing the Shockwave Player with Windows 2000 and XP
      If you don't have administrator access to your Windows NT, 2000, or XP-equipped computer, you may not be able to install the Shockwave Player successfully. Permissions can be tricky, but, in general, you should be able to install and use the Shockwave player if your administrator gives you full access to the Macromedia directory: C:Winnt\System32\Macromedia\ for Win 2000 and NT, and C:\WINDOWS\system32\Macromed for XP.
      If this does not allow you to install and access the Shockwave and Flash Players, your administrator may need to experiment with varying levels of restriction to determine what works. Shockwave 10 is not compatible nor supported with Windows NT.

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    • Shockwave Troubleshooting for Macintosh OS X

      In order to install Shockwave player you must have admin rights. Make sure to log on as a user with admin privileges.
      Shockwave Player has not yet been ported to run natively on the new Intel-based Macintosh computers and currently only runs in Rosetta emulation mode. To install and use Shockwave Player on an Intel-based Macintosh, you will need to run the browser in Rosetta emulation mode. See Using Macromedia Shockwave Player on an Intel-based Macintosh (http://kb.adobe.com/cfusion/knowledgebase/index.cfm?id=82216d24 ).
      Macintosh OS X requires that users have admin rights in order to install software that will be available for all users to use. An error can be produced when the user is attempting to install the Shockwave Player, but does not have permission install software. The problem of permissions may be caused by a previous installer incorrectly resetting privileges to the root folder. Read detailed information to resolve this issue in http://kb.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_16172 

    • IMPORTANT! Problems with Shockwave Player 11 Slim Installer

      Some users who installed Shockwave Player 11 Slim Installer reported problems when trying to run Dositey Shockwave programs.
      There are no reported problems with Shockwave Player 11 Full Installer. For that reason, we strongly recommend that our users install the Shockwave Player 11Full Installer.
      Go to http://www.adobe.com/shockwave/download/alternates/#sp to download Shockwave Player 11, and choose Full Installer.

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